DOORIQ PRIVACY POLICY

1. INTRODUCTION

Welcome to DoorIQ ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our AI-powered sales training platform at dooriq.ai (the "Service").

By using DoorIQ, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use our Service.

Contact Information:
DoorIQ Inc.
Email: privacy@dooriq.ai
Website: dooriq.ai

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

Account Information:

• Name and email address
• Company name and role
• Phone number (optional)
• Password (encrypted)
• Billing information (processed securely through third-party payment processors)

Profile Information:

• User preferences and settings
• Training goals and objectives
• Team and organization details
• Profile photo (optional)

Training Session Data:

• Voice recordings of your practice sessions
• Conversation transcripts
• Performance scores and analytics
• Feedback and coaching notes
• Session history and progress tracking

Communications:

• Support requests and correspondence
• Feedback and survey responses
• Messages sent through the platform

2.2 Information Collected Automatically

Usage Data:

• Pages visited and features used
• Time spent on platform
• Click patterns and navigation paths
• Session frequency and duration
• Device type and browser information

Technical Data:

• IP address
• Browser type and version
• Operating system
• Device identifiers
• Cookies and similar tracking technologies
• Log files and error reports

Audio Data:

• Voice recordings during training sessions
• Speech patterns and vocal characteristics
• Audio quality metrics
• Microphone permissions and usage

2.3 Information from Third Parties

Authentication Services:

If you sign up using Google, LinkedIn, or other OAuth providers, we receive basic profile information (name, email, profile photo)

Payment Processors:

We use Stripe/[payment processor] for payments. We receive confirmation of transactions but do not store full credit card numbers

AI Service Providers:

We use ElevenLabs for conversational AI. Audio data is processed through their secure API. See Section 4 for details on third-party data sharing

3. HOW WE USE YOUR INFORMATION

We use collected information for the following purposes:

3.1 Provide and Improve Our Service

• Create and manage your account
• Deliver AI-powered training sessions
• Generate performance analytics and feedback
• Provide customer support
• Process payments and billing
• Send service-related notifications
• Improve platform features and user experience
• Develop new features and capabilities

3.2 Personalization

• Customize training scenarios to your industry
• Adjust AI difficulty based on skill level
• Recommend relevant practice sessions
• Track progress and improvement over time
• Generate personalized coaching insights

3.3 Analytics and Research

• Understand how users interact with the platform
• Analyze training effectiveness and outcomes
• Identify bugs and technical issues
• Conduct internal research to improve AI models
• Generate anonymized, aggregated statistics

3.4 Communications

• Send account-related emails (login alerts, password resets)
• Deliver performance reports and summaries
• Share product updates and new features
• Send marketing communications (with your consent - you can opt out anytime)
• Respond to support requests

3.5 Legal and Security

• Comply with legal obligations
• Enforce our Terms of Service
• Protect against fraud and abuse
• Ensure platform security
• Resolve disputes

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We share information only in the following limited circumstances:

4.1 With Your Consent

• When you explicitly authorize us to share information
• When you invite team members or managers to view your performance

4.2 Service Providers

We share data with trusted third-party service providers who help us operate the platform:

ElevenLabs (AI Voice Provider):

• Voice recordings are sent to ElevenLabs API for conversational AI processing
• Audio data is processed in real-time and not permanently stored by ElevenLabs
• Subject to ElevenLabs Privacy Policy: elevenlabs.io/privacy

Hosting and Infrastructure:

• Vercel (web hosting)
• Supabase (database)
• Amazon Web Services (file storage)

Payment Processing:

• Stripe (credit card processing - we never see full card numbers)

Analytics:

• Google Analytics (anonymized usage data)
• Sentry (error tracking)

Email Services:

• SendGrid for transactional and marketing emails

All service providers are contractually required to protect your data and use it only for specified purposes.

4.3 Within Your Organization

If you're part of a team/company account:

• Your manager can view your training session results, scores, and progress
• Organization admins can see team-level analytics
• Other team members may see leaderboard rankings (if enabled)
• Voice recordings are private unless explicitly shared

Organization admins control:

• Who has access to your performance data
• What data is visible to managers vs. reps
• Whether leaderboards are enabled

4.4 Legal Requirements

We may disclose information if required by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Requests from government authorities
• Protection of our rights and property
• Safety concerns or fraud prevention

4.5 Business Transfers

If DoorIQ is acquired or merged with another company, your information may be transferred to the new entity. We will notify you before your information becomes subject to a different privacy policy.

5. DATA RETENTION

Account Data:

• Retained as long as your account is active
• Deleted within 30 days of account deletion request

Training Session Data:

• Voice recordings: Retained for 90 days, then automatically deleted
• Transcripts: Retained for 1 year for analytics purposes
• Performance scores: Retained as long as account is active

Anonymized Analytics:

• May be retained indefinitely in aggregated, de-identified form

Backups:

• Data in backups may persist for up to 90 days after deletion

Legal Requirements:

• We may retain data longer if required by law or for dispute resolution

You can request deletion of your data at any time by contacting privacy@dooriq.ai.

6. DATA SECURITY

We implement industry-standard security measures to protect your information:

Technical Safeguards:

• Encryption in transit (TLS/SSL)
• Encryption at rest for sensitive data
• Secure database access controls
• Regular security audits and monitoring
• Automatic security updates

Access Controls:

• Role-based access to user data
• Multi-factor authentication for admin accounts
• Password hashing and secure storage
• Limited employee access on need-to-know basis

Operational Security:

• Regular backups
• Disaster recovery procedures
• Incident response plan
• Employee security training

Despite our efforts, no system is 100% secure. We cannot guarantee absolute security of your data.

7. YOUR RIGHTS AND CHOICES

7.1 Access and Correction

You have the right to:

• Access your personal information
• Correct inaccurate data
• Update your account information
• Export your training data

How: Log into your account settings or email privacy@dooriq.ai

7.2 Deletion

You can request deletion of:

• Your entire account
• Specific training sessions
• Voice recordings
• Personal information

How: Account settings → Delete Account, or email privacy@dooriq.ai

Note: Some data may be retained in anonymized form for analytics.

7.3 Marketing Communications

You can opt out of marketing emails by:

• Clicking "unsubscribe" in any marketing email
• Adjusting email preferences in account settings
• Emailing privacy@dooriq.ai

You will still receive essential account-related emails (login alerts, security notifications).

7.4 Cookie Preferences

You can control cookies through:

• Browser settings (disable cookies)
• Our cookie consent banner (on first visit)
• Do Not Track signals (we honor DNT)

Note: Disabling cookies may limit platform functionality.

7.5 Data Portability

You can export your data in machine-readable format:

• Training session transcripts (JSON/CSV)
• Performance analytics (CSV)
• Account information (JSON)

How: Account settings → Export Data

8. CHILDREN'S PRIVACY

DoorIQ is not intended for users under 18 years old. We do not knowingly collect information from children.

If you believe a child has provided information to us, contact privacy@dooriq.ai and we will delete it promptly.

9. INTERNATIONAL DATA TRANSFERS

DoorIQ is based in the United States. If you access our Service from outside the US, your information will be transferred to, stored, and processed in the US.

By using DoorIQ, you consent to the transfer of your information to the US and other countries where we operate.

For EU/UK Users:

• We comply with GDPR requirements
• Data transfers are protected by Standard Contractual Clauses
• You have additional rights under GDPR (see Section 10)

10. ADDITIONAL RIGHTS FOR EU/UK/CALIFORNIA USERS

10.1 GDPR Rights (EU/UK Users)

Under GDPR, you have the right to:

• Access: Obtain a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive data in portable format
• Objection: Object to processing for marketing/legitimate interests
• Withdraw Consent: Revoke consent at any time
• Complain: File complaint with supervisory authority

To exercise these rights, email privacy@dooriq.ai.

Legal Basis for Processing:

• Contract performance (providing the Service)
• Legitimate interests (improving platform, fraud prevention)
• Consent (marketing communications, non-essential cookies)
• Legal obligations (compliance with laws)

10.2 CCPA Rights (California Users)

Under California Consumer Privacy Act (CCPA), you have the right to:

• Know: What personal information we collect and how we use it
• Access: Request a copy of your information (up to 2 times/year)
• Delete: Request deletion of your information
• Opt-Out: Opt out of "sale" of personal information (we don't sell data)
• Non-Discrimination: Not be discriminated against for exercising rights

To exercise these rights, email privacy@dooriq.ai or call (555) 123-4567.

We do not sell personal information as defined by CCPA.

11. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze usage patterns
• Improve user experience

Types of Cookies We Use:

Essential Cookies (Required):

• Authentication tokens
• Session management
• Security features

Analytics Cookies (Optional):

• Google Analytics (anonymized)
• User behavior tracking
• Feature usage statistics

Preference Cookies (Optional):

• Language settings
• Display preferences
• Notification settings

You can control cookies through your browser settings. Disabling essential cookies may prevent platform functionality.

12. THIRD-PARTY LINKS

Our Service may contain links to third-party websites or services. We are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party sites you visit.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Email notification
• Prominent notice on the platform
• Updating the "Last Updated" date

Your continued use of DoorIQ after changes constitutes acceptance of the updated policy.

We encourage you to review this Privacy Policy regularly.

14. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices:

Email: privacy@dooriq.ai
Mail: DoorIQ Inc., 123 Innovation Drive, San Francisco, CA 94105
Phone: (555) 123-4567

For GDPR-related inquiries (EU/UK users):
Data Protection Officer: dpo@dooriq.ai

For CCPA-related inquiries (California users):
Privacy Contact: privacy@dooriq.ai or 1-800-555-0123

We will respond to all requests within 30 days (or as required by applicable law).

15. DATA PROTECTION OFFICER

For users in the EU/UK, our Data Protection Officer can be reached at:

Email: dpo@dooriq.ai
Mail: DoorIQ Inc., Attn: Data Protection Officer, 123 Innovation Drive, San Francisco, CA 94105

16. DISPUTE RESOLUTION

Any disputes arising from this Privacy Policy will be resolved in accordance with our Terms of Service.

For EU users: You have the right to lodge a complaint with your local supervisory authority.